Cancellation and booking Policy

Body Contouring Clinic of Toronto holds each appointment just for you, so we need at least 24 hours' notice to cancel or reschedule. Cancellations with less notice, and no-shows, are charged 50% of the booked service.

Overview

If you cancel or reschedule your appointment 24 hours or more in advance, there is no charge.
If you cancel or reschedule with less than 24 hours' notice, you will be charged 50% of the value of the booked service.
If you do not show up and have not given us any notice, you will be charged 50% of the value of the booked service.
If you have a package session and cancel or reschedule with less than 24 hours' notice, or do not show up, that session will be counted as used and removed from your package.
If you arrive late, your treatment will be shortened to fit your remaining time slot, and the full price still applies. If you are more than 15 minutes late, your appointment will be treated as a no-show.
Our complimentary consultation has no fee, but we ask for 24 hours' notice so that another client can use the time.

Cancelling and rescheduling

To cancel or reschedule, call or text 416-966-0006, email BodyContouringClinic@gmail.com, or use the link in your booking confirmation. The 24 hours is counted back from your appointment start time. For example, a Saturday 2:00 pm appointment must be changed by Friday 2:00 pm.

Late cancellations and no-shows (single treatments)

If you cancel or reschedule with less than 24 hours' notice, or do not attend without telling us, we charge 50% of the value of the service you booked. The fee is charged to the card used to book, or must be paid before your next appointment.

After two no-shows, we may ask you to prepay in full for future bookings.

Packages and series

Package sessions are prepaid at a discounted rate. If you cancel or reschedule a package session with less than 24 hours' notice, or do not attend, that session is forfeited and deducted from your package. The 50% fee does not also apply.

Late arrivals

Please arrive 10 minutes early, especially for your first visit. If you arrive late, we will do as much of your treatment as safely fits in the remaining time, and the full price applies. If you are more than 15 minutes late, we may need to treat the appointment as a no-show, and the no-show terms above apply.

Refunds

Refund requests must be made within 10 days of the original purchase date. After 10 days, payments are non-refundable, but clinic credit may be offered at our discretion. Fees for late cancellations, no-shows and forfeited package sessions are non-refundable.

Exceptions

We understand that emergencies happen. Illness, a family emergency, or severe weather may be reviewed case by case, and each client may have one courtesy waiver per year. Please contact us as soon as you can.

If you are unwell, have a new medical condition, or think you may be pregnant, please let us know before your appointment. We will reschedule you without a fee when it is not safe to treat you.

Agreement

By booking an appointment or buying a package, you agree to this policy.